National Accounts Equipment Re-Supply Coordinator
Company: TriMark
Location: Cleveland
Posted on: April 5, 2026
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Job Description:
Why you’ll love it here! Benefits include Medical, Dental,
Vision, Tuition Reimbursement, Pet, and Legal Insurance 401k
Community Service Day Spotlight Awards National Sales Excellence
Awards CFSP Prep Certification Program POSITION SUMMARY: The
National Accounts Equipment Re-Supply Coordinator reports to the
National Accounts Manager Located in Cleveland, OH Full-Time Hybrid
The National Accounts Equipment Re-Supply Coordinator plays a
pivotal role in supporting Sales Representatives to nurture
relationships with our customers, ensuring exceptional service and
timely fulfillment of replacement kitchen equipment requests. The
Coordinator will be responsible for providing accurate quotes,
managing order entry, and coordinating equipment deliveries and
installations for chain restaurants and contract customers.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Account Management: Partner
with Sales Representatives to establish and maintain accounts,
fostering positive and professional relationships with customers,
vendors, representatives, and colleagues. Respond promptly to a
high volume of customer requests via phone and email, ensuring
accurate and timely communication. Quoting & Order Management:
Provide accurate quotes to customers within expected turnaround
timelines, reviewing vendor quotes for completeness and accuracy.
Enter orders promptly and accurately, negotiating additional
discounts from vendors when applicable. Coordination & Logistics:
Coordinate shipments, deliveries, and equipment installations with
vendors, carriers, installers, and customers. Manage third-party
facility management software as designated by customers, ensuring
timely and efficient service. Issue Resolution & Communication:
Resolve customer equipment issues with the assistance of
manufacturers, representatives, or the Chain Service Department.
Manage shared email inboxes, maintaining clear, concise, and
genuine communication with internal and external stakeholders. Data
Management & Analysis: Maintain Excel spreadsheets for tracking
customer quotes, orders, and installations, ensuring accuracy and
completeness. Remain current on customer needs, preferences,
changes, and product developments, developing a high level of
product knowledge. COMPETENCIES: Understanding of foodservice
equipment and industry trends. Superior customer service skills
with a positive and professional attitude. Strong organizational
skills with the ability to multitask and prioritize effectively in
a fast-paced environment. Strong analytical and decision-making
skills with high attention to detail and accuracy. Clear, concise,
and genuine phone presence and email communication. Outstanding
problem-solving and critical thinking skills. Excellent
interpersonal skills with the ability to work independently and in
a team environment. QUALIFICATIONS & EXPERIENCE: 1 – 2 years of
relevant experience, or equivalent military or practical
experience. Completion of CFSP Test within the first 3 years of
employment; CFSP Certification preferred. Proficient in Microsoft
Outlook, Excel, and Word, with working knowledge of Oracle
Database, JD Edwards, and Auto-Quotes system. 1-2 years of
experience in the foodservice/hospitality/restaurant industry. 1-2
years of customer service experience, preferably in a sales support
environment. Ability to successfully pass a background check post
offer acceptance. PMIndeed
Keywords: TriMark, Cleveland Heights , National Accounts Equipment Re-Supply Coordinator, Sales , Cleveland, Ohio
