Care Team Lead

Company: StoryPoint
Location: Rochester
Posted on: February 19, 2026

Job Description:

Job Description Job Description Care Team Lead - 2nd shift FT (3PM-11PM) POSITION SUMMARY Responsible for shift team leadership and resident care needs for community. Must be on premises while on duty. ESSENTIAL FUNCTIONS Serve as ‘go-to’ resource person for team members Participate with orientation and training for care team members Foster a positive work environment and strong support for developing skills with other care team members Assure that residents are treated with kindness and respect, through mentoring and modeling appropriate care and customer service when orientating new care team members Protect residents from accidents and injuries by practicing safe work habits and safe lifting habits Be responsible for the safety of residents in the case of emergency Assist with schedule coverage needs as necessary Review and provide resident care as outlined in resident service plans Answer resident call signals, as well as door and safety alarms promptly Administer/pass medications to residents according to physician orders and policies Review and process physician orders utilizing eMAR in conjunction with pharmacy support Conduct departmental reviews/audits. Providing results to Director of Resident Care Assure adequate medication and supply inventory for residents Observe and report non-emergent resident behavior and condition changes to Care Coordinator and/or Director of Resident Care Complete daily charting and documentation as required Follow and comply with infection control, safety, emergency and confidentiality policies and procedures Promote positive relationships with residents, staff and visitors Remain awake and alert while on shift Perform any other duties as requested within the scope of responsibility and requirements of the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must work to demonstrate Leisure Living Management Values: Live and work each day with purpose Accept accountability and demonstrate responsibility Embrace lifelong learning Promote mutual respect Display transparency Appreciate diversity Practice forgiveness Be thankful SKILLS AND ABILITIES Education and Experience High school diploma/GED and successful completion of Care Specialist I and II curriculum within 90 days of hire and at least 6 months of recent experience as a Care Specialist or equivalent experience is required. Certificates and Licenses Must have CPR/First Aid certification or obtain within thirty (30) days of hire. Computer Skills Must have demonstrable knowledge and experience using Microsoft Office in a Windows environment, with a capacity to master company specific software. Other Requirements Ability to multi-task, prioritize and work with minimal supervision Effective oral and written communication skills Professional telephone etiquette and customer service skills Superior communication and interpersonal skills Communicate in a respectful and professional manner with residents, families, co-workers and leadership staff at the community Developed organizational skills Ability to problem solve and demonstrate good judgement Team oriented self-starter with demonstrated ability to accept direction and work well with supervisor Promote teamwork by working with coworkers in a positive and cooperative manner Ability to maintain a high level of confidentiality PHYSICAL DEMANDS Stand – Frequently Walk – Frequently Sit – Occasionally Reach outward – Frequently Reach above shoulder – Occasionally Climb – Occasionally Squat or Kneel – Occasionally Bend – Frequently Twist – Frequently Lift/Carry/Transfer 10 lbs. or less – Frequently 11-20 lbs. – Frequently 21-50 lbs. – Occasionally 51-100 lbs. – Occasionally with assistance Over 100 lbs. – N/A Push/Pull 10 lbs. or less – Frequently 11-20 lbs. – Frequently 21-50 lbs. – Occasionally 51-100 lbs. – Occasionally Over 100 lbs. – Occasionally Connecting Seniors, Families and Communities For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day. Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day. It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons. We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas. If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination. This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty. SP2

Keywords: StoryPoint, Cleveland Heights , Care Team Lead, Healthcare , Rochester, Ohio