Collision Programs Manager

Company: Stellantis
Location: Auburn Hills
Posted on: April 2, 2026

Job Description:

Mopar Collision Programs Manager The Collision Programs Manager leads the strategy, development, and execution of collision repair programs that enhance customer satisfaction, parts and service growth, and brand standards across dealer and non-dealer collision networks. This role partners with Engineering, Quality, Parts & Service, Marketing, Legal/Compliance, Dealer Network, and external collision industry stakeholders to define requirements, launch initiatives, and monitor performance using clear KPIs. Key Responsibilities: Own the collision programs roadmap, including network strategy, customer value proposition, and annual operating plan deliverables. Develop and maintain program standards for safe, high-quality repairs (OEM procedures adherence, parts usage, estimating practices, calibration/ADAS requirements, documentation, and warranty alignment). Partner with internal stakeholders to create and manage program policies, terms, and compliance requirements (data privacy, antitrust, advertising claims, supplier agreements). Design and execute onboarding, certification, training, and audit processes for participating repair facilities; manage corrective actions and continuous improvement plans. Drive performance management using KPIs (cycle time, severity, CSI/NPS, repair quality indicators, OEM parts utilization , calibration compliance, supplements, and rework). Lead vendor and partner management for program enablement (audit providers, training platforms, estimating/data partners, call center, marketing agencies) including SOWs, budgets, and scorecards. Collaborate with Dealer Network and regional field teams to support adoption, issue resolution, and program communications. Support customer-facing escalation management by coordinating cross-functional root-cause analysis and corrective actions. Develop marketing and communications materials (program guides, web content, dealer/repairer toolkits, customer FAQs) in partnership with Marketing and Communications. Analyze collision market trends and competitive benchmarks; translate insights into program enhancements and business cases. Prepare executive-ready reporting, business reviews, and recommendations, present updates to leadership and key stakeholders. Manage program budgets, forecasting, and purchase order processes; ensure spending aligns with expected ROI and outcomes. Our Benefits - Designed with You in Mind Comprehensive Health & Well-being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected. Generous Paid Time Off We believe in work-life balance. That’s why we offer: 17 paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We help you plan for the future with: An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don’t contribute Income Protection & Insurance Options Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters. Company Vehicle Lease Program Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Support for Your Growth and Giving Back We believe in investing in your future and your passions: Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community And so much more! When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

Keywords: Stellantis, Cleveland Heights , Collision Programs Manager, Engineering , Auburn Hills, Ohio