Customer Service Representative
Company: Greenbridge
Location: Mentor
Posted on: April 5, 2026
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Job Description:
The Customer Service Representative is responsible for ensuring
Customers’ orders are placed, processed, tracked and returned in a
timely manner. This role collaborates with the Sales and Operations
teams to deliver outstanding customer experience while growing
relationships with the accounts. Duties and Responsibilities
Accurately manage the order input process as it relates to price,
terms of sale, product, quantity, ship to, sold to and customer’s
special instructions. Ensure all policy processes are followed and
necessary documents are verified and kept on file as needed. Work
with internal supply chain departments to keep customers updated as
to their order status if changes occur, in a pro-active manner.
Maintain system accuracy on all sales orders and back orders to
reflect reality of ship dates and if changes occur enter
appropriate reason code. Complete all product returns or invoice
adjustments in a timely manner. Work closely with Sales
Representatives regarding price inquires, discrepancies on
customers purchase orders, update on customer order status, and
monthly consignment inventory. Quoting, follow-up, expediting and
executing customers’ requirements. Adept at multi-tasking,
self-motivated with a strong drive to resolve issues quickly and
effectively and work well within a team atmosphere. Understand the
resources within the business to be an effective problem solver.
Field customer calls/email regarding product knowledge, order
information, pricing and freight issues with a degree of
professionalism. Requirements High School Diploma or GED is
required Minimum 2 - 4 years Customer Service experience,
preferably in a distributor environment or extensive experience in
a Customer Service position Experience with Enterprise Resource
System (ERP), specifically JDE or similar application High
attention to detail and organization skills. Experience within the
manufacturing industry, B2b experience a plus – small to medium
sized business setting. Demonstrated proficiency in Microsoft
Office applications (Excel, Word), Outlook, Internet, ability to
learn Salesforce Excellent communication, collaboration and
problem-solving skills Exceptional degree of tact and empathy to
resolve customer concerns in strengthening relationship Strong team
player with high degree of urgency with the ability to multi-task,
plan and prioritize Detailed oriented Ability to work and manage
competing priorities in a fast-paced environment
Keywords: Greenbridge, Cleveland Heights , Customer Service Representative, Customer Service & Call Center , Mentor, Ohio
