Automotive Service Advisor
Company: Gordie's Auto & Tire
Location: Roseville
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Automotive Service Advisor
Gordie’s Auto & Tire At Gordie’s Auto & Tire, exceptional customer
service isn’t just a goal — it’s our standard. We are seeking a
motivated, professional, and customer-focused Automotive Service
Advisor to join our team and help elevate the experience for every
guest who walks through our doors. This is a high-impact role
within our shop. As the primary point of contact for customers, you
will build trust, communicate clearly, and ensure every vehicle is
serviced with accuracy, urgency, and care. Key Responsibilities
Customer Engagement: Greet customers, listen to their concerns, and
accurately assess their automotive needs. Service Recommendations:
Present inspection findings, explain recommended repairs and
maintenance in clear, non-technical terms, and confidently ask for
the sale. Estimate Preparation: Create detailed, accurate repair
estimates and review them thoroughly with customers. Workflow
Management: Schedule appointments, prioritize jobs, and manage
daily shop flow to maximize efficiency and productivity. Product
Knowledge: Maintain a strong understanding of services, maintenance
intervals, and value-added products to provide informed
recommendations. Communication & Coordination: Work closely with
technicians to ensure clarity on diagnostics, repair timelines, and
parts availability. Customer Follow-Up: Contact customers
post-service to confirm satisfaction, address concerns, and build
long-term relationships. What We’re Looking For Strong
communication and interpersonal skills Sales-driven mindset with
integrity Ability to multitask in a fast-paced environment
Detail-oriented with excellent organizational skills Previous
automotive service advisor experience preferred Why Join Gordie’s?
Team-focused culture Performance-based growth opportunities
Supportive leadership Opportunity to make a real impact in customer
satisfaction and shop performance If you’re driven,
customer-focused, and ready to grow with a company that values
professionalism and performance, we want to hear from you.
Requirements Strong communication and customer service skills to
effectively address customer inquiries. Ability to multitask and
work efficiently in a fast-paced environment. Basic knowledge of
automotive repair and maintenance processes. Proficient in using
computer systems and automotive management software. A friendly
demeanor with a passion for helping customers get the most out of
their vehicles. Benefits 5 Days Per Week No Weekends No late nights
Health Care Plan (Medical, Dental & Vision) Retirement Plan (IRA)
Life Insurance (Basic, Voluntary & AD&D) Paid Time Off
(Vacation, Sick & Public Holidays) Short Term & Long Term
Disability Training & Development
Keywords: Gordie's Auto & Tire, Cleveland Heights , Automotive Service Advisor, Customer Service & Call Center , Roseville, Ohio
