Automotive Service Advisor
Company: Infiniti of Akron
Location: Akron
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Description of the role: The
Automotive Service Advisor at Infiniti of Akron is responsible for
providing exceptional customer service and knowledgeable advice to
customers requiring automotive repairs and maintenance. This role
requires strong communication skills, problem-solving abilities,
and a deep understanding of automotive technology.
Responsibilities: Greet customers and listen to their concerns
regarding their vehicles Perform initial vehicle inspections to
accurately determine repair and maintenance needs Provide detailed
explanations of necessary repairs and the associated costs Assist
customers in scheduling appointments and prioritizing repairs
Coordinate with the service technicians to ensure timely completion
of repairs Keep accurate records of customer interactions and
transactions Maintain a high level of customer satisfaction by
promptly addressing any concerns or issues Requirements: Prior
experience in automotive service or a related field Excellent
customer service and communication skills Strong knowledge of
automotive systems and repairs Ability to accurately diagnose
mechanical issues and provide appropriate recommendations
Proficiency in using computerized systems for quoting and invoicing
Detail-oriented and organized with the ability to multitask Valid
driver's license Benefits: Competitive compensation package Health,
dental, and vision insurance 401(k) retirement plan Paid time off
and holidays Opportunities for advancement within the company About
the Company: Infiniti of Akron is a premier automotive dealership
located in Akron, Ohio. With a reputation for exceptional customer
service and top-quality vehicles, we are committed to providing an
exceptional experience for both our customers and employees. We
value teamwork, integrity, and a passion for excellence in all
aspects of our business.
Keywords: Infiniti of Akron, Cleveland Heights , Automotive Service Advisor, Customer Service & Call Center , Akron, Ohio
