Chief People & Business Operations Officer

Company: Destination Cleveland
Location: Cleveland
Posted on: April 17, 2024

Job Description:

SUMMARY OF POSITIONThe Chief People and Business Operations Officer (CPBOO) will be responsible for providing internal leadership and strategic vision to Destination Cleveland. The CPBOO will focus on creating alignment of vision, strategy, structure, process, and people to ensure Destination Cleveland thrives and adapts to meet the ever-changing needs of our community. Reporting to the CEO and as a member of the executive team, the CPBOO will have responsibilities including, but not limited to: leading and overseeing all people (HR) and internal business operations on behalf of the CEO. Scope includes strategy for diversity, equity, inclusion & accessibility, people development & management, team development, culture, organizational development and change management, talent acquisition, employee relations, total rewards, performance management, employee health & wellness, internal communication, core business operations (physical building, warehouse, employee/office guest experience, etc.), information technology, compliance, and day-to-day finance leadership oversight. This position will play a key role in setting and executing human capital strategy and elevating business operational excellence. RESPONSIBILITIES FOR RESULTSServe as member of the executive leadership team to oversee all people, business operations, technology, and financial activities for Destination Cleveland. Responsible for organizational financial & budgetary matters to include planning, implementation and compliance. Interfaces with Destination Cleveland's Board of Directors and City, County and State representatives, Destination Cleveland members and key community stakeholders as needed.ESSENTIAL DUTIES AND RESPONSIBILITIESResponsible for creating a future-looking, holistic, and efficient business operations strategy for the organization; including, HR/Talent, Organizational Operations, IT, and finance. Implement and oversee the internal diversity, equity, inclusion and accessibility strategy, work with the other members of the executive team to create, define, and implement the external DEIA strategy. Leads and ensures that all business operations, structures, and processes at Destination Cleveland are efficient, compliant, inclusive and that there is intentionality about fostering this both with employees and the board level.Internally focused, this role is responsible for ensuring the organization is functioning at the highest level -----" aligning vision, internal strategy, structures, and process to maximize innovation, effectiveness, learning, performance and agility.Develop, implement and maintain in collaboration with executive leadership a formalized talent development plans for people leaders. Operationalize formal and ongoing talent review processes on a recurring cycle. Provide strategic direction to CEO and board of directors' executive committee on formalized leadership succession planning activities. Act as a human business partner to the leadership team and CEO, as well as to all people leaders across the organization. Provide coaching and advising as needed, and partner with the organization's leadership in the development of people related strategies. Enable people leaders via learning experiences, development and coaching to support people in pursuit of their highest potential. Act as the internal champion and steward for culture. Assist the organization in being intentional about the culture it desires and ensure all people-related systems and approaches drive and support environmental goals. Lead all change management and transformation efforts for the organization, including communication planning. Serve and lead internal project management office (PMO) as executive sponsor providing strategic and tactical leadership to three dotted-line project managers representing operating units.Develop and administer an effective talent management program to ensure there is a strong team in place to operate the business and to internally fill positions over time. This will include succession planning, employee development and external hiring strategies. Develop and implement training and development programs to enhance employee skills and competencies.Design total rewards (compensation and benefit programs) to attract, motivate, reward and retain the industry's top talent. Maintain a positive employee relations environment. Foster a collaborative culture with a focus on individual and team development and retention. Coach individuals in how to effectively manage conflict. Providing a welcoming, caring environment for employees when meeting with the HR team.Oversee the performance management program for the organization which drives performance and ongoing feedback to all levels of the organization, including the identification of high-potential staff in a high-performance organization.Continue to introduce best practices and innovative ideas to the organization in all areas related to business operations, people, process, and organization design.Ensure compliance with all federal and state laws and regulations. Direct compliance efforts of the organization.Establish and administer team budgets within the Finance, Talent/HR, Operations, and IT functions and direct these functions in accordance with that budget.Manage and lead the Organizational Management division which includes finance, information technology, operations and people (HR). Drives innovation and best-in-class processes related to physical building, all organizational operations and information technology tactics and strategies maximize efficiencies and best support Destination Cleveland's evolving needs. Lead and elevate IT strategic and operational planning to prioritize information technology initiatives, innovation, optimize network infrastructure and systems.Assist in formulating the company's future financial direction and supporting tactical initiatives.Collaborates with and manages expectations of President & CEO.Other duties as assigned by the President & CEO.QUALIFICATIONSTo perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.10+ years of progressive HR generalist, HR and business operations, organizational development/design or other relevant HR experience, with at least 10+ years in a managerial / leadership role.3+ years of experience utilizing core organizational development competencies (i.e., relationship building, trust building, emotional intelligence, change management planning and execution, the ability to debate issues and add value to the collective leadership team.)Demonstrated understanding of state-of-the-art practices in all functional areas -----" people and business operations.Demonstrated ability to craft and articulate a strategic vision and proven experience with driving that vision throughout the organization.Proven leadership track record and the ability to provide strong rationale for chosen positions.Demonstrated understanding of the risk management components of this role and proven ability to mitigate risks for the organization.Solid understanding of project management principles, HRIS systems and experience with systems' implementation; proficient with the software needed to run an effective business and people operations function.Well-versed in legal and regulatory matters that affect the workplace.Strong financial acumen and ability to articulate financial implications of decisions as well as collaborate with Finance on the impact of practices on the bottom line.Demonstrated ability to manage conflict at all levels in an organization while remaining in control, measured, and fair to all.Demonstrated experience in presenting to leadership, board members, internal and external constituents.Proficiency in the Microsoft Office Suite.EXPERIENCE AND EDUCATIONA Bachelor's degree in Business, Human Resources or a related field. A Master's degree and/or JD is preferred, as is SHRM or HRCI certification.PHYSICAL DEMANDSThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Viewing computer monitorsSittingStanding for community functions, presentations, etc.WORK ENVIRONMENT: Office environment; moderate noiseCompensation details: 162000-186000 Yearly SalaryPI822628cccde5-25660-34255963

Keywords: Destination Cleveland, Cleveland Heights , Chief People & Business Operations Officer, Accounting, Auditing , Cleveland, Ohio